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Field Service Engineer - UK, IRE & Nordics (m/f/d)

Remote UK, SCIENION UK Ltd, Portsmouth, United Kingdom
Full-time
Permanent employee

Your mission

Make an Impact from Day One 
At SCIENION, you’ll work hands-on with advanced life science technologies that help customers push the boundaries of research and innovation. 
As a Field Service Engineer, you will install, maintain, and optimize high-precision systems across the UK, Ireland, and Nordics. 
You’ll be the trusted technical expert customers rely on to keep critical instruments performing at their best. 
This is a highly autonomous, field-based role with extensive travel, strong customer interaction, and visible impact on service quality. 
If you enjoy solving complex technical challenges and being the face of a cutting-edge technology company, this is a role where you can make a real difference. 
 
Who We Are 
  • SCIENION is a leader in precision dispensing technologies supporting advanced life science applications. 
  • Our portfolio includes innovative systems from SCIENION and CELLENION used in research and production environments. 
  • We operate internationally across Europe, the US, Asia, and the Middle East. 
  • Our culture combines technical excellence, collaboration, and a strong customer focus.
About the Role 
  • Field-based engineering position supporting customers across the UK, Ireland, and Nordic region. 
  • Hands-on responsibility for system installation, preventive maintenance, repairs, and performance optimization. 
  • Key technical liaison between customers and internal development and support teams. 
  • Opportunity to contribute across additional regions supported by SCIENION when needed. 
 
What You Will Do 
  • Install and set up SCIENION and CELLENION systems at customer sites. 
  • Perform preventive maintenance, troubleshoot issues, and complete on-site or remote repairs. 
  • Deliver customer training, provide technical support, and represent SCIENION at conferences. 
  • Prepare technical quotations, service reports, and ISO-compliant documentation. 
 

Your profile

What We Are Looking For 
  • Bachelor’s degree in an engineering discipline or a comparable technical qualification. 
  • At least 3 years of experience in field service, technical support, or a related in-house service role. 
  • Strong problem-solving ability, hands-on engineering skills, and a proactive mindset. 
  • Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%. 
 
Preferred Qualifications 
  • Experience supporting electromechanical, electronic, biomedical, or automation-based systems. 
  • Background in a customer-facing technical role within life sciences or a related industry. 
  • Additional European language skills alongside fluent English. 
  • Valid UK driver’s licence and access to a car for regional travel. 
 
Role Details 
  • Permanent, full-time position. 
  • Remote home-office setup with a field-based working model. 
  • Travel across the UK, Ireland, Nordics, and occasionally wider European regions. 
  • Reporting line into the Global Service and Support organization. 
 
 

We provide

  • Competitive salary and benefits package.
  • Opportunity to work with cutting-edge technologies in a dynamic, international environment.
  • Significant autonomy with the chance to make a direct impact on customer success.
  • Professional development through exposure to a wide range of instrumentation and global markets.

About us

SCIENION’s mission is to empower the development of innovative, reliable, and cost-efficient diagnostic and bioanalysis workflows. With headquarters in Berlin (Germany) and subsidiaries in Boston (USA), Portsmouth (UK),Lyon (France), and Shanghai (China), our 140 employees , while culturally diverse, are united by their passion for best-in-class solutions for this dynamic market. At the same time, we are supported by the BICO group, the world's leading bioconvergence company, adding strength and efficiency to our business.
Since 2001, we have grown as a renowned specialist in precision liquid handling, enabling applications from research to high-throughput production of assays in diagnostics and life sciences. Our cellular products, sold under the Cellenion brand, provide solutions for single cell and 3D cellular model analysis, helping researchers globally to move biological science forward, and make us global leaders in the field of single cell proteomics.